Reservations and Guest Services Manager
Southern Holiday Homes
Reservations and Guest Services Manager
Full Time • Southern Holiday Homes
Benefits:
- Company parties
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Vision insurance
- 401(k)
Job Overview:
Southern Holiday Homes is seeking a skilled and experienced Manager of Reservations and Guest Services to oversee our reservations team and ensure a top-notch guest experience. The ideal candidate will have a strong background in hospitality management, a passion for customer service, and the ability to lead a team effectively. This role is key to maintaining our high standards of guest satisfaction and operational efficiency.
Key Responsibilities:
-
Team Leadership:
- Supervise and guide the reservations and guest services team.
- Provide training, support, and development opportunities for staff.
- Set clear performance goals and monitor progress, offering constructive feedback.
-
Reservations Management:
- Manage the reservations process to maximize occupancy and revenue.
- Build and maintain relationships with travel agents and booking platforms.
- Analyze reservation data and adjust strategies to meet business objectives.
- Must have OTA experience.
-
Guest Services:
- Ensure a smooth and personalized guest experience from booking to departure.
- Address and resolve guest issues and complaints promptly and professionally.
- Implement initiatives to enhance guest satisfaction and encourage repeat business.
-
Operational Coordination:
- Work closely with other departments to ensure seamless operations.
- Ensure adherence to company policies, procedures, and quality standards.
- Stay informed on industry trends and best practices to improve operations.
Qualifications:
- Bachelor’s degree in Hospitality Management, Business Administration, or a related field (preferred).
- Minimum of 3-5 years of experience in a similar role within the hospitality industry.
- Strong leadership and team management abilities.
- Excellent communication and interpersonal skills.
- Proficiency in reservation systems and property management software.
- Strong problem-solving skills and the ability to handle pressure effectively.
- Organizational skills with a focus on multitasking and attention to detail.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for professional development and career growth.
- A supportive and collaborative work environment.
- The chance to be part of a dedicated team at a leading holiday home company in Santa Rosa Beach.
Compensation: $50,000.00 - $60,000.00 per year
We are an exclusive, full-service, vacation rental management firm that uses a very dynamic, active management style that delivers an unbeatable guest experience while maximizing owners' returns.
(if you already have a resume on Indeed)